Conflict Management
Managing conflict isn’t as simple as breaking up a fight; it is a process. This process involves lessening the negative aspects of conflict while increasing its positive aspects. The levels of assertiveness and cooperation within a team are where you are on the model. Our goal with this process is to enhance performance and effectiveness so future conflicts can be avoided.
Our Process
To help businesses, we use this model. It shows and explains how being on different levels of assertive and cooperative levels may change the outcome of a conflict. Breaking it down further makes it easier to understand.
Avoiding
A team that doesn’t work together or have anyone that calls out the issue avoids the problem at hand. In the end, a choice is either not made or it is done so poorly.
Competing
When a team doesn’t work together and has each member only show confidence in themselves, competition arises. Coworkers focus on personal rather than communal gain.
Compromising
The true middle ground to improving from conflict is compromising. A healthy amount of assertiveness and cooperation are needed. Some parts of one idea and some of others are incorporated into the final decision.
Collaborating
True collaboration stems from a team ready and willing to work together with confidence in the whole and individual. This creates an environment where everyone works together towards a shared goal.
Accommodating
In a team willing to work together but without anyone willing to call out inefficient processes, choices are often made for the sole purpose of pleasing someone.